IT Support · Classroom Technology · Infrastructure
I bring thoughtful, hands-on technology support to the places people learn and work—from classroom A/V and everyday devices to data-center hardware.
Professional profile
My background spans higher education, enterprise service desks, data centers, and hands-on hardware environments. I’m at my best when I can listen carefully, isolate the issue, explain the next step in plain language, and follow through. I also value clear documentation and handoffs that help the whole team deliver dependable support.
Keep instruction and events moving by supporting podiums, projectors, presentation displays, and room systems. Troubleshoot setup and connection issues with a calm, service-first approach.
Resolve Windows and macOS device, account, Microsoft 365, printing, and connectivity issues. Configure and quality-check endpoints, and work hands-on with server, network, rack, and GPU hardware.
Manage Level 1 and 2 requests, prioritize incidents, and make clear escalations across distributed teams. Create practical guides, help users build confidence, and leave useful notes for the next person.
Technical toolkit
Microsoft 365 · Active Directory · Windows · macOS · Cisco Webex · JAMF Pro · NinjaOne · Duo Mobile
Education
Associate of Applied Science in Computer Information Systems
Hands-on technical work
Server and network hardware · GPU systems · Fiber cleaning · Optical loopback testing · Device configuration & QA
How I work
Listen first · Troubleshoot methodically · Explain clearly · Document well · Follow through